National Disability Insurance Scheme (NDIS) Payments

  • National Disability Insurance Scheme (NDIS), what support we offer for the participants?

    We support NDIS Participants and can accept NDIA-Managed, Self Managed and Plan Managed payments online.

  • Are we NDIS registered provider?

    Yes, we are an NDIS provider and we are able to accept NDIA-Managed and Self Managed payments if your budget allows for consumables, and for NDIS Plan Managed payments, in most cases your Plan Managers approve all of orders. It usually depends on your plan and what your budget allows, so check with your Plan Manager first. If you're unsure, please speak with your Plan Manager about the items you wish to order before placing an order.

  • What are the Terms & Conditions?

    Items will not be shipped until cleared funds have been received in our bank account. NDIS Orders have 2 weeks terms and if your payment isn't received within 2 weeks your order will be cancelled and your items will no longer be held for you.

  • Frequently Asked Questions About NDIS Orders

    If you are either NDIA-Managed, Self-Managed or Plan Managed, you may be able to use it to purchase from Sensory Spark. We recommend you to seek advice from your support coordinator or plan manager if you are unsure.

    • Important note for all orders

      If you are ordering from our website, make sure you put the NDIS participants full name and NDIS number in either the comments box at check out.

    • How do I place my NDIS order?

      Add to cart as usual, once you get to checkout add your shipping details and continue on to the payment page. There will be different payment options, If you are NDIA-Managed, Self or Plan managed simply tick the correct box and click “Place Order”. Your order will go through and you will receive an order confirmation with a PDF link to your invoice.

    • When will my order be sent?

      Once we receive payment for your order, we will start our normal process and sent accordingly. Please note, there can be a delay between your plan manager sending us a remittance and the payment hitting our bank, so please keep that in mind.

    • How long do I have to pay for my NDIS order?

      Due to the increasing amount of non-payments, we adhere to a strict 2-week payment schedule. NDIS Plan managers typically pay within 3-5 business days. Any unpaid invoices at 2 weeks will receive one final reminder via email and text and if we receive no response after the 1 week, your order will be void.

    • Can Sensory Spark place my NDIS order for me?

      Yes, if you need help with your order, we can put orders through for you. Simply fill out the NDIS Order Form below. Please ensure you put the order under the NDIS participant's name.

How to order

Self-Managed vs Plan Managed

  • Self-Managed

    • Pay Upfront

      Fastest way to get your item shipped to you. You can order from the website as normal & pay upfront using our payment options. We send you an invoice with 24 hours. As we receive payment upfront, we send the items out immediately.

    • Pay Later

      Select the NDIS self-managed payment method at checkout. This is a PAY LATER option, to allow you to draw down first. --------------------------------------- You will receive your PDF invoice from us that you can submit it to the NDIS yourself to get funded for the item. ------------------------------------------------- Once you receive the funds, you pay us directly. Our invoice includes payment details for you. We would love you to email us advising payment has been made, including your order number & or name on the invoice. ---------------------------------------------------------- As soon as payment is received, we post the item to you & send you the tracking number. If you have any questions, please don't hesitate to ask us via our contact us form.

  • Plan Managed

    • NDIS Plan-Managed checkout and orders?

      At checkout, choose the payment option of NDIS Plan Managed. This allows you to check out without payment. -------------------------------------------------- We will send you an invoice link for you to forward to your plan manager for payment will be in your order confirmation email sent after checking out. You then email your plan manager this invoice for payment. It includes payment details for them. ---------------------------------------------------- As soon as payment is received, we post the item to your preferred address & send you the tracking number.

    • Email us your order details at sensorysparkau@gmail.com

      Email sensorysparkau@gmail.com with: (1)The items you would like to purchase. (2) Name & NDIS number to be included on the invoice. (3) Delivery address and name & contact phone number. (4) Email address of your plan manager to forward the invoice to, which we will also email you a copy of the invoice.