Most common questions

Frequently asked questions

  • Refund & Returns

    • What is your return policy?

      All claims must be made within 14 days of delivery. Please contact us quoting your order number, with details of your proposed return before proceeding. Buyer will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur. If returned goods are used or in an unsaleable condition, then your return may not be processed. There is no return or exchange available on discounted or on sale items.

    • What if my order is damaged when it arrives?

      If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange. Please contact us with 24 hours of accepting delivery. We may ask for images to help investigate the damage or fault.

    • What if I change my mind?

      We understand that sometimes plans changes and we might find a better option. If you change your mind about the purchased items, you must cancel your order within 24 hours prior to order process. If you have received your order and changed your mind, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else. All returned items must be in original, unused and unopened condition and proof of purchase will be required. Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.

  • Shipping Information

    • How is my order shipped?

      Orders are shipped by our partners in Australia. We deliver Australia wide and we offer free standard shipping on all orders over $99. Orders are typically processed within 1-3 business days of receipt and are shipped via our network of global partners. Postage times will vary depending on location however in most cases you should receive your order within 5-10 business days from the purchase date.

    • Can I have it sent express post?

      Yes we do. Just select that option at check out.

    • Do you ship internationally?

      Unfortunately, we do not offer international shipping at this stage. Stay tuned for the future!

    • How can I track my order?

      When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

  • We value our customers experience that is why we made our policies to fit every needs and wants.

    If we haven't answered your questions. Check out our policies for more informations

    • What is your privacy policy?

      We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site. Your privacy is important to us, and we are committed to protecting it. We will not provide your information to a third party and we do not store your credit card details. We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time. Read more on our Privacy Policy page.

    • What is your complaints policy?

      We do our very best to provide the best possible service and high quality items. If for any reason you are not happy, please email us at sensorysparkau@gmail.com outlining your concerns. We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible. You can read more on our Terms of Services page.